Shipping Policy

Thank you for visiting and shopping at www.hoomiehood.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy 

SHIPPING POLICY

Orders are shipped Monday through Friday. Please allow 3-5 business days for processing before your order is shipped. 

Business days do not include weekends or holidays. These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions. Once shipped, delivery time within the Canada is 3-7 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via Canada Post. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from Canada Post to international mail carriers.

We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed.

Please ensure that the address you provided at checkout is full and correct at the time of purchase. Hoomiehood is NOT responsible for any incomplete or insufficient addresses provided by our customers. If our facility receives your package back due to an incomplete or insufficient address, we will send over an invoice for shipping: meaning you will be charged for a new shipping label. If the customer decides not to pay the invoice, they will not receive their package or a refund.

For all other questions or inquiries, please contact us at [email protected].

COVID-19 UPDATE: Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state-recommended social distancing and PPE guidelines.

Processing times may be delayed. Generally, processing times are within 3-5 business days* although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays.

We appreciate your patience and understanding as we work through this together.

*Please note that business days do not include weekends or holidays such as New Year’s Day, Canada Day, Labor Day, Thanksgiving Day, Good Friday, and Christmas.